We want to make sure all users we support meet their deadlines. They provide the translation; we take care of any issue that may arise.
We excel at the management of translation tools both online and desktop.
We will assist in the management of the tool and its configuration, troubleshooting translation packages, TM creations, import and export of offline packages and TMs to various systems, code analysis (such as HTML and XML), files conversion, filters creation, terminology management etc.
Sinapi has a group of certified and experienced engineers who will assist you throughout the localization process.
We offer efficient document organization in a safe and timely manner, strictly following the required policies to handle the files.
These activities can be summarized into the following tasks:
• Move, control and create asset reports between repositories,
• Customize analysis and tag per asset,
• Administrate repositories, access policies (manage the level of access to certain documents according to client requests),
• Organize assets according to different categories,
• Provide quick access links,
• Control assets integrity and availability,
• Publish assets.
It is of utmost importance to follow documentation policies and have a strict guideline regarding the usage of company assets. Our service consists of maintaining those standards or help you design one that will fit your needs so as to avoid time consuming tasks.
Sinapi’s Project Management team has a solid technical understanding of software localization and globalization issues. We are familiar with localization and content management software together with great oral and written communication skills. Our ability to identify and prioritize key deliverables as well as problem resolution allows us to juggle multiple projects simultaneously.
We can manage the entire localization project life cycle including vendor selection, budget forecasting; budget approval, procurement, review process, working directly with software development teams, track localization/internationalization issues & defects and invoicing.
Our project ownership allows us to build and maintain relationships with translation vendors, continually monitoring progress against agreed upon project plan, resolving project related issues, identifying potential risks and issues, assisting upper management in determining the impact and probability of various project risks to ensure project deliverables meet expectations.
We are always eager to learn as well as constantly improving processes to provide the best professional service.
We are well versed in the leading translation management tools currently available in the market.
Besides from providing technical support for everyday issues, we know from experience how to administrate workflows, users, groups & group permissions, cost matrices, translation memories and terminology databases.
Moreover, we can assist you on various globalization-related tasks such as the development of custom filters, preparation of source files or technical training for new team members in your company. And last, but certainly not least, we can help you to integrate your translation management system with other tools like ticketing systems or content management systems.
We can work with several Globalization tools, providing end-user assistance, configuration and admin work, helping reduce the resolution time and escalations needed. Please check some of the tools we support as well as our Service List.
Technical Support: Sinapi mitigates third party companies’ poor response time and restores confidence in systems settings and performance;
Tool administration: Sinapi seeks for a deep understanding of your company’s G11n environment and is able to suggest and maintain the system settings that best suit your needs;
System errors: Sinapi monitors your G11n tools closely to detect and fix issues immediately;
Human errors: Sinapi is always at your end-users disposal to assist them on every technical issue they have.
Monday through Friday 5:00am to 4:00pm PST, which makes us available during all regions business hours.
We divide our support into three levels based on tasks or issues complexity, as per agreed with our clients based on their needs.
By using a Time and Materials approach, we invoice for the time we actually spent on solving issues, not the availability.
We provide support by email, chat, ticketing systems and remote desktop sessions.
By using a shared service scheme, we have a faster response time, higher availability and scalability based on demand or client needs.
The following is our SLA:
Support request acknowledgement: 1 hour
Support request update/resolution: 4 hours
Please feel free to contact us to give us your concerns, or questions about support, commercial affairs or technical issues.
You can also contact us by sending us an email at email@example.com.
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